Privacy Policy

Last Updated: November 30, 2025

At PadosiAgent, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect several types of information from and about users of our platform:

Personal Information

Registration Data: Name, email address, phone number, business details
Profile Information: Professional credentials, license numbers, profile photos
Payment Information: Billing address, payment method details (processed securely via Razorpay)
Communication Data: Messages, inquiries, and support requests

Automatically Collected Information

Usage Data: IP address, browser type, device information, operating system
Platform Analytics: Pages visited, features used, time spent on platform
Cookies and Tracking: Session cookies, preference cookies, security cookies

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Information Used	Legal Basis
Platform Access & Management	Registration data, profile information	Contractual necessity
Payment Processing	Payment information, billing details	Contractual necessity
Customer Support	Communication data, usage information	Legitimate interest
Platform Improvement	Usage data, analytics information	Legitimate interest
Marketing Communications	Email address, preferences	Consent (opt-in required)
Security & Fraud Prevention	IP address, device information, usage patterns	Legal obligation & legitimate interest

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third parties who assist in platform operation (Razorpay for payments, hosting providers, analytics services)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect the rights, property, or safety of PadosiAgent, our users, or others

🔒 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

SSL encryption for data transmission
Secure payment processing through Razorpay (PCI DSS compliant)
Regular security assessments and monitoring
Access controls and authentication procedures
Data backup and disaster recovery systems

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Data: Retained for the duration of your account lifetime access
Payment Records: Retained for 7 years for legal and accounting purposes
Communication Data: Retained for 3 years from last interaction
Analytics Data: Retained in aggregated form for platform improvement

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Objection: Object to processing of your personal information
Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@padosiagent.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies: Required for platform functionality and security
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how users interact with our platform
Marketing Cookies: Used for targeted advertising (only with your consent)

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality.

7. Third-Party Links and Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

PadosiAgent is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date. Your continued use of PadosiAgent after such changes constitutes your acceptance of the updated policy.

Important: It is your responsibility to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@padosiagent.com
Phone: +91-XXXXXXXXXX
Address: [Your Company Address]
Data Protection Officer: dpo@padosiagent.com

We are committed to working with you to resolve any concerns about your privacy and our collection and use of your personal information.